After-sales protection

Product after-sales, maintenance and testing, as well as related supporting technical services support 

Product Warranty

1. Warranty period: the warranty period of different types of motors varies, and the specific warranty length is clearly marked in the product details page. In general, the warranty period for conventional motor products is one year from the date of purchase; some high-end or customized product warranty can be extended to two years. 2.

2. Warranty scope: During the warranty period, if the product fails due to quality problems, the platform will provide free repair or replacement services. Warranty scope includes the damage of the product parts and components, performance failure, but does not include the damage caused by improper use, disassembly, force majeure and other factors.

3. Warranty service process: After the customer finds the product malfunctioning, he/she can submit a warranty application in the platform after-sales system, describing the malfunctioning phenomenon and uploading relevant photos or videos. The platform after-sales team will contact the customer within 1 working day after receiving the application to confirm the fault situation. If the problem cannot be solved through remote guidance, the platform will arrange for professional repairers to repair the product at home (limited to some areas) or instruct the customer to send the product to the designated repair center. After the repair is completed, the repair center will send the product back to the customer within 3 working days, and the return shipping cost will be borne by the platform or the merchant (depending on the circumstances).

Second, maintenance and testing

Repair service

1. Repair team: the platform has a professional repair team, team members have a wealth of motor repair experience and related technical qualifications. The maintenance team is not only able to deal with common motor failures, but also provide professional solutions to complex technical problems. 2.

2. Repair mode: customers can choose to send the faulty products to the platform designated repair center for repair, but also in some areas to enjoy the platform to provide door-to-door repair services (specific door-to-door service area to the platform announcement shall prevail). The repair center will complete the fault detection within 3 working days after receiving the product and provide feedback to the customer on the detection results and repair plan. Repair time depends on the complexity of the fault, generally within 7 working days to complete the repair of simple faults, complex fault repair time does not exceed 15 working days.

3. Repair costs: During the warranty period, the repair costs (including parts replacement costs, labor costs, etc.) arising from product quality problems will be borne by the platform or the merchant; the repair costs for failures beyond the warranty period or caused by the customer will be borne by the customer. The maintenance center will explain the details of the maintenance cost to the customer before the maintenance, and carry out the maintenance after the customer confirms the agreement.

 Testing service

1. Testing items: The platform provides comprehensive motor testing services, including but not limited to performance testing, safety testing, electrical testing and so on. Through professional testing equipment and strict testing process, to ensure that the motor products comply with the relevant quality standards and safety requirements. 2.

2. Testing process: If customers need to test their motor products, they can make an appointment for testing service on the platform. The platform will arrange the testing time and place according to the customer's needs (you can choose to send the product to the testing center or test at the designated site). The testing center will complete the test within 3 working days after receiving the product and issue a detailed test report for the customer. The test report will contain information such as test items, test results, and whether the product is qualified, providing customers with an objective assessment of product quality.

3. Testing fees: Testing service fees vary according to the different testing items, and the specific charges are publicized on the platform. When customers book testing services, the platform will clearly inform the testing costs, customers can confirm the payment of the test.

Third, the relevant supporting technical services support

1. Technical Consultation: The platform has set up a special technical consultation hotline and online customer service to provide customers with consulting services on motor technology. Customers have any questions about product selection, use, technical parameters, etc., can contact the platform technical support staff at any time. Technical support staff will respond within 24 hours after receiving the consultation to ensure that the customer's problems are solved in a timely manner.

2. Technical training: In order to help customers better use and maintain motor products, the platform regularly organizes online or offline technical training activities. The content of the training includes the principle of the motor, operation specification, troubleshooting and processing and other knowledge. The platform will publish training notices on the website and APP in advance, and customers can register for the training according to their own needs. For customers who sign up for offline training, the platform will provide certain transportation and accommodation assistance according to the actual situation.

3. Technology upgrade: With the continuous development of motor technology, the platform will provide customers with product technology upgrade services. The platform technical team will pay close attention to the industry dynamics, and provide customers with technical upgrading programs in a timely manner to match their products. Customers can choose whether to carry out technical