Trade guarantee refund rules: when the product quality defects, or cooperation in the process of violation of the terms of the agreement, we will respond quickly, through a professional and efficient process, for you to properly solve the problem, and effectively safeguard your rights and interests!

1. Orders are not shipped

Cancel and refund

Users can cancel the order within 24 hours after the order is paid without any reason, and the platform will give you a full refund.

More than 24 hours need to contact customer service negotiation, if the goods have not entered the production / delivery process, a full refund; if the production / delivery, you need to bear the actual costs incurred (such as customized products).

2. Lost or undelivered goods

Logistics Liability

If the logistics information shows that the goods are lost or more than the promised delivery time “30 days without updating”, the user can submit the logistics query proof, the platform verified full refund or free replacement.

Users need to give feedback “within 7 days” after the abnormal logistics, after which it is regarded as automatic abandonment of the claim.

3. Cargo problems (damage/defect/non-conformity)

A. Return conditions

Time window: Users need to submit the application within 15 days after signing for the problem, and provide clear photo/video evidence (such as damaged packaging, product defects, model inconsistency, etc.).

B. Return Criteria

The product must be in its original condition, not installed and used, with complete accessories and intact packaging.

If due to transportation damage or quality problems, the platform bears the return shipping costs; if due to the user's responsibility (such as improper operation), the shipping costs at their own expense.

C. Handling

After confirming the problem, users can choose “full refund”, ‘replacement’ or “repair service” (for repairable defects).

4.Handling of special cases

A. Customized products

do not support the return of products without reasons for non-quality problems. If the problem is caused by the platform's design/production error, free rework or full refund is available.

B.International orders

Comply with the laws and regulations of the destination country (such as the EU region to support ** 14 days no reason to return **, the user needs to pay for the return shipping costs).

C. Technical Support Disputes

If the user returns the product due to technical adaptation problems, the user should provide a professional test report (such as model mismatch), and the platform will bear the return shipping costs after verification.

5.Refund process

A. Application channel: Users submit a return application through the platform, upload evidence and choose the processing method.

B. Audit time limit: The platform completes the audit and notifies the result within “3 working days”.

C. Refund to the account: After the audit, the money will be returned to the original way (“7-15 working days” to the account) or negotiate other ways.

6. Disclaimer

The following conditions do not apply to the return of goods:

A. Damage caused by the user's own disassembly, modification or failure to follow the instructions.

B. Beyond the return time window or can not provide valid evidence.

C. Logistics delays or losses due to force majeure (such as war, natural disasters).

Publication of rules: These rules need to be publicized in a prominent position on the platform and sent to the user with the order confirmation email to ensure transparency and compliance.

Customer service support: Provide 7×12 hours online customer service to help deal with complex disputes and protect the user experience.